FAQS

Reservations

All trips require registration and payment in advance. We recommend reserving your spot at least two weeks in advance to ensure a space. When space is available, we are happy to take last minute reservations, even on the day before the trip. Just call (417) 501-5455 or email explore@37northexpeditions.com.

Confirmation

When you complete your registration and payment, you will immediately receive a receipt. On the Thursday before the trip, you will receive a detailed email with the trip’s details. You can always view trip details by looking at the specific trip detail on the website. If you sign up after 9 pm on Wednesday before the trip, you may not receive a separate confirmation email with the details. Make sure to review the adventure page on the website to get all the trip’s details and full itinerary.

If you registered for an adventure and DID NOT receive an email confirmation, check your spam folder for an email from explore@37northexpeditions.com. If you do not see an email confirmation in your spam folder or inbox, please contact us.

Driving Yourself

If you want to drive yourself, most trips offer that option with a $7 discount. Please call us at (417) 501-5455 or email explore@37northexpeditions.com if you opt to drive yourself.

Wait List

If an adventure is sold out, you can email explore@37northexpeditions.com to request placement on the adventure’s wait list. When a spot opens up we immediately reach out to our wait list customers first before posting the opening online and/or social media. The waitlist is “first come, first serve” basis.

Refunds & Cancellations

Day Trips:

1. A 100% refund minus 5% handling fee will be given for cancellations made 21 days prior to the scheduled trip 

2. A 100% trip credit will be given for cancellations made 14 days prior to the scheduled trip

3. 50% trip credit will be given for cancellations made 7 days prior to the scheduled trip 

4. No refund or trip credit will be given for any cancellation less than 7 days before the scheduled trip 

5. If a trip is canceled due to inclement weather or environmental conditions not optimal for the booked activity, 100% trip credit will be given
   

Multi-Day Trips:

1. A 100% refund minus 5% handling fee will be given for any cancellation made 6 weeks prior to the scheduled trip

2. A 50% trip credit will be given for any cancellation made at least 21 days prior to the scheduled trip

3. If 37 North determines a trip needs to be canceled due to inclement weather or environmental conditions not optimal for the booked activity, 100% trip credit will be given​

Weather Conditions

37 North reserves the right to determine if an adventure needs to be cancelled/altered for any reason. Light rain will not affect the schedule of your trip, though you will need to come prepared with rain gear and/or equipment. If there is inclement weather on the day of your trip, your guide may alter the itinerary to avoid any dangerous conditions. If your trip is cancelled due to weather, trail, road or river conditions, you will have the option to reschedule, transfer to another trip, or receive a full refund (in the form of future trip credit).

Age Requirement

Check the age requirement for each specific trip. While there are some trips that are kid friendly, all minors need to be accompanied by an adult.

Tipping

While tipping is not required it is a great gesture to show gratitude to your guide if you were happy with the adventure.